Policies

We understand plans can change. Our cancellation terms are as follows:

• Standard bookings: Free cancellation up to 48 hours before check-in. Cancellations within 48 hours are subject to a charge equal to one night's stay.
• Group bookings (10+ rooms): Cancellation terms are set in your group booking agreement. Please refer to your contract or contact us.
• No-shows will be charged the full amount of the first night's stay.

Falkenberg Suites is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

• Name, email address, and phone number when you make a reservation or inquiry.
• Payment information processed securely through our booking provider (Cloudbeds).
• Communication records when you contact us via email, phone, or our website.

How We Use Your Information

• To process and manage your reservations.
• To communicate with you about your stay.
• To respond to inquiries submitted through our contact form.
• To improve our services.

Third Parties

We do not sell your personal information. We share information only with our booking management provider (Cloudbeds) for the purpose of processing reservations.

By booking a stay at Falkenberg Suites, you agree to the following terms:

• Guests must be 19 years of age or older to book a room.
• Valid government-issued photo ID is required at check-in.
• The hotel is a non-smoking property. Smoking is permitted in designated outdoor areas only.
• Guests are responsible for any damage to hotel property during their stay.
• Pets are not permitted unless prior arrangements have been made.
• The hotel reserves the right to refuse service to anyone.